Customer Service
Contact Us
Our website is available to assist you 24 hours a day, seven days a
week, and we hope to address your questions and concerns in the most
efficient manner.
For your convenience, we have compiled a source of Frequently Asked
Questions (FAQs) that may already have the answers you are looking
for.
Do you want to check the status of your order? If so, please visit our
Status of Order page
for information.
Should you need additional assistance, you may contact us by
telephone.
Telephone (toll free): (866) 961-8115
Address:
FoamTrim 6833 Power Inn Rd. Sacramento, CA 95828
E-mails and Faxes: Available to registered account
holders only. You must log in.
Please note that FoamTrim.com does not accept telephone, fax
or email orders, all orders are processed online. It is
NOT necessary to open an account in order to receive a price
estimate, visit our Product
Showroom .
FAQ - Frequently Asked
Questions
FoamTrim.com has hundreds of quality products to choose from to help
with your project. Please refer to these frequently asked questions to
save you valuable time and get your questions answered immediately.
Delivery
- How do you ship FoamTrim products and what is the cost?
FoamTrim products are shipped by the most economical
freight service possible. When you place your order, the shipping cost -
based on volume, weight and destination - is automatically calculated.
Due to the complexity and uniqueness of your particular order, FoamTrim
has programmed its own shipping calculator, based upon historical data
and our vast experience of shipping building products. The cost of
shipping appears in your online order form for you to review before you
place the order.
- How long does it take to process an order?
Most
FoamTrim products take a minimum of 8 to 12 business days
(except QuickShip orders) to process an order (prior to shipping).
Please note that additional time is required for all smooth coat
finishes.
- How long does it take to ship an order?
Once the
order is processed, it generally takes two to five days to arrive. For
express deliveries, we now offer QuickShip service on select products
that leave within 2 to 3 days or 4 to 7 days after processing. For
more information, please go to QuickShip
service.
- Can I pick up my order in person and skip the
shipping?
Yes, you are welcome to pick up your order at our
Sacramento location. You will be sent an email when your order is ready
for will call.
- Do you ship to Canada?
Yes, we ship to
Canada. Also Puerto Rico and Hawaii
General
- Where is FoamTrim located?
The FoamTrim
company headquarters are located in Sacramento, California; however, we
ship nationwide directly to our customers.
- Is there a FoamTrim dealer in my area?
All
orders come from our Sacramento facility at this time.
- Can you send me a catalog?
Our catalog is
available to registered
account holders. You must log in.- our Showroom of products -is
currently available at FoamTrim.com only. You can print the catalog
directly from our website. Please visit the website frequently to view
our current or new line of products.
Installing
- Can anyone install FoamTrim
products?
Yes! All FoamTrim products are designed for easy
handling and installation. Whether you’re an experienced craftsman or a
do-it-yourself novice, our four-step installation process is easy and
quick.
- What type of adhesives do you recommend for the trims and
accents?
We recommend 100% clear silicon or exterior liquid
nails. Note that our StyroCaulk is a filler caulking, not an
adhesive.
- I am using Hardy Board. Will this work?
Yes.
FoamTrim accents can adhere to any surface.
- My house is made of brick. Will this work?
Yes.
FoamTrim accents can adhere to any surface.
Orders
- How can I check the status of my FoamTrim
order?
Log into your account and click on Status of
Order.
- Can I call in or fax over my order?
All
ordering, price quotes, and shipping status information are provided
online. We do not accept phone, fax or e-mail orders.
Pricing
- How do I find out the price of an item?
It is
NOT necessary to open an account in order to receive a price
estimate, visit our Product
Showroom . Then you can get a free quote by creating the quote on
FoamTrim.com. Quotes remain in your account for up to 6 months.
- Are FoamTrim accents priced by the foot or by length?
All FoamTrim accents are priced by each eight-foot length
or unit.
- Do you offer contractor discounts?
Yes. When
you create a new
account on the FoamTrim Web site, you must specify your contractor
status. After a brief waiting period to verify your contractor's
license, you can log back into the site and receive an automatic
discount on all orders.
- Do I get a discount for volume purchases?
Contractors, dealers
and resellers receive discounts for volume purchases. When you open a new account
at FoamTrim.com, select the appropriate category. Once you receive your
account confirmation, you may log in and place an order at your category
pricing level.
Products
- What colors do FoamTrim accents come
in?
FoamTrim accents arrive at your door ready for you to
paint in the color of your choice or color-coat by a stucco
contractor.
- Can I get a sample of FoamTrim?
Yes. Open an
account then log in. On the bottom left side of the member area is a
link to request a sample.
- What types of finishes are available?
FoamTrim
comes in three finishes. Single coat is ready for a stucco color-coat.
Double coat is already covered with a stucco coat and merely needs
painting. Smooth coat is as the name implies - the finish is smooth like
cast concrete.
- How is FoamTrim made?
FoamTrim accents are
made from expanded polystyrene, covered with our unique, alkali
resistant reinforcement mesh, and then our own specially formulated
copolymer cement coating is applied, making the product ready for
painting.
- Do you have Technical Specification Sheets available for the
different products?
We have four different spec sheets for the
various products. They are Exterior
Products, Interior
Mouldings, Interior
Baseboards and Chair Rails and Interior
Adhesive.
- Is there any kind of warranty available?
FoamTrim is the
only manufacturer of foam trims that back up their products with a full
Lifetime Warranty. For full details, please go to Warranty.
- Will FoamTrim withstand extreme temperatures and adverse
conditions?
Yes. FoamTrim products are made of expanded
polystyrene, polymer mesh and copolymer cement. Once completed, the
product is virtually indestructible and will withstand extreme
temperatures and adverse conditions. FoamTrim products will more than
pay for themselves in longevity. As opposed to wood, FoamTrim products
will not warp, rot, mildew or be eaten by termites so never need to be
replaced.
- Can FoamTrim carry weight?
No. FoamTrim
shapes are architectural treatments only and not in any way to be
considered load bearing structural appendages.
- I'm adding on a new roof. How much is the overhang for the
trim?
The overhang comes in different sizes for the
different trims. Please visit our Easy Install page for
the appropriate measuring and installing instructions.
- Can I install FoamTrim accents on my fireplace
mantel?
Yes, FoamTrim accents can be installed on a
fireplace mantel.
- I would like to install pediments over my windows but I
don't see any in your catalog.
FoamTrims are extremely
versatile and may be used to create your own design of pediment. Simply
select the desired profile and sketch it out on paper to determine the
angles at which you cut the trim and the lengths of the trim.
Delivery Information
- General Information
FoamTrim products
can be shipped anywhere in the nation. To ensure that your shipment
arrives safely, all FoamTrim products are carefully packaged by hand to
minimize damage in transit. Each order is evaluated for the most cost
effective shipping method in order to keep your delivery costs as low as
possible.
- Shipping Rates
When you place
your order, the shipping cost - based on volume, weight and destination
- is automatically calculated by Fed Ex. The cost of shipping appears in
your online order form for you to review before you place the
order.
- Shipping Timeline
A standard
order is processed within 8 to 12 business days prior to shipping. Once
the order is shipped, the order arrives within two to five days.
For quicker processing, we also offer Quick Ship service on
select products.
If you wish to receive your Quick Ship products first and can wait for
the remaining products via standard delivery, you must complete separate
orders (separate shipping charges apply).
For more information on our delivery services, please go the Nationwide Shipping page
or call our toll-free number at (866) 961-8115.
Status of Order
To track the status of your order, log on to your account page, then
click on Status of
Order. From here you receive information on where your order is in the
delivery process and estimated time of
arrival. |